MEMPHIS CHAPTER OF AMERICAN PAYROLL ASSOCIATION

Payroll Customer Service Representative

5/3/2021

Position Summary

The Payroll Customer Service Representative provides standard and routine payroll support typically involving maintenance and/or answering questions. Requires an understanding of basic payroll practices and system navigation knowledge. Incumbents will apply industry and professional standards, AutoZone policy and procedure, federal and state laws and other regulations as well as provide administrative and / or clerical support. This role is heavily involved in direct AutoZoner customer service support in the form of call and email inquiry interactions and resolutions.

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Job Duties and Responsibilities

Significant time spent accepting and responding to AutoZoner inquiries
Provides excellent customer service by meeting pre-defined individual and team metrics
Quickly and accurately troubleshoots AutoZoner inquiries to include providing guidance on steps to be taken, resolving issues and coordinating communication regarding resolution progress and/or escalations to other team members when needed within expected standards
Maintains professionalism and deescalates customer tension
Maintains a high degree of confidentiality
Based on pre-defined practices, reviews AutoZoner records for accuracy, then completes & maintains transactions in HCM and other payroll-related systems as needed.
Assists with Payroll Operations tasks such as audit report review, final check requests as needed, pay card program, and employment verification
Participate in various projects as assigned

Position Skills and Requirements

High school diploma or the equivalent required. Bachelor's degree (BA, BS) in Accounting or Business Administration preferred
1+ year accounting &/or bookkeeping experience or the equivalent combination of education and experience
Proficiency in computer skills and in the use of spreadsheet and work processing software
Able to handle multiple tasks at once
Organized with attention to detail
Customer Service focused
Team-oriented
Good communications skills

Payroll Supervisor

2/2/2021

The Payroll Supervisor will be responsible for all aspects of payroll operations, systems, and processes & integration and, in addition, oversee vendor maintenance. This role also encompasses creating timely, accurate, and compliant payrolls, making improvements to currently existing processes, and creating exceptional employee experiences. This role is a great opportunity for ambitious, versatile Payroll Supervisors ready to apply their experience.

Contact information
Kristin Lockhart
901-273-8515
Kristin.lockhart@adamskeegan.com

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Duties:

Supervise a Team of 3-4 well seasoned payroll associates
Monitor all internal and external audits
Maintain internal safeguards by managing record keeping and control systems
Payroll analysis
Make current processes better by proposing, heading, and working on projects
Work closely with senior executives and cross-functional business leaders by providing information and responding to any questions
Oversee pre- and post-payroll auditing/reconciling procedures and troubleshoot anomalies
Partner with other areas in Finance, as well as Human Resources, Tax, IT, and other departments as necessary for reporting, compliance and strategic analysis
Complete weekly, monthly, and special compensation payroll runs, as well as understand pay policies (LOA, disability, worker's compensation, vacation, bonus, etc.) and ensure correct amounts/deductions are applied to different earnings codes in compliance with all local, state, and federal laws
Work with fellow members of senior Finance leadership team
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely for Businesses assigned.

Responsibilities:

Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Process employee payroll, including oversight of timekeeping records and/or historical entries
Input special payments, e.g. commission and deduction adjustments as needed
Prepare payroll processing checklist in order to balance reported payroll changes and payment of wages
Perform pre-payroll audits and balancing prior to required transmission approvals
Perform post-payroll processing tasks as may be required by the business
Prepare and process off cycle payments as needed
Acquires and retains in-depth working knowledge of all payroll systems’ functionality to independently research and resolve payroll issues
Perform quarterly audits on all payroll data as needed and requested
Collaborate with payroll team to ensure accurate year-end reconciliation and timely preparation of W2s.
Participate in other ad hoc payroll projects and opportunities as assigned
Vendor/Supplier maintenance in ERP system
Supervise Payroll Team

Qualifications:
Needed

At least five (5) years of payroll processing experience in a high-volume payroll operation
At least two (2) years of experience supervising a Payroll Team.
Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
End-to-end payroll processing experience
Multi State payroll processing experience
Must have excellent verbal and written communication skills with the ability to communicate clearly, technically and effectively with internal partners
Good analytical, organizational, and problem-solving skills
Must have excellent data entry skills and accuracy.
High proficiency in Microsoft Word and Excel
Supervisory skills to manage Payroll team

Preferred

Experience with processing payroll utilizing Ceridian Dayforce HCM preferred
1,000+ employee payroll processing experience preferred
Multi-client payroll processing experience preferred
FPC (Fundamental payroll certification) or CPP (Certified Professional Payroll certification)

Payroll Customer Service Representative

Payroll Supervisor

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Payroll Customer Service Representative

Payroll Supervisor

Employment Opportunities

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